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Frequently Asked Questions (FAQ)
Our FAQ section is designed to provide quick and clear solutions to all your inquiries. From product details and order process to delivery options and payment methods, we cover everything you need to know. 💡 If you don’t find what you’re looking for, feel free to reach out to us anytime!
PAYMENT INFORMATION
Payment Information – Safe, Secure & Convenient! We offer multiple secure payment options to make your shopping experience smooth and hassle-free. Choose from credit/debit cards, online payments, or cash on delivery for your convenience. Your transactions are 100% safe and protected, ensuring a seamless checkout process. Need assistance? Our team is always here to help!
Refund
Yes! If you receive a damaged or incorrect item, please report it within 24 hours with proof (photos/videos). We will arrange a replacement or refund as per our policy.
Refunds are typically processed within 5-7 business days via the original payment method. For cash-on-delivery orders, store credit or exchange may be offered.
Perishable items (such as fresh meat and poultry) are non-refundable, unless they arrive damaged or incorrect. All other items must be unused and in original packaging for a refund request to be considered.
Delivery
We typically deliver orders within 24-48 hours, depending on location and product availability. Same-day delivery may be available in select areas—please contact us for details.
Yes! We offer free delivery on orders above a specified amount. A small delivery fee may apply to smaller orders.
You will receive real-time updates on your order status. If you have any questions, you can contact our support team for assistance.
Shipping & Returns
Orders are typically delivered within 24-48 hours, depending on your location and product availability. Same-day delivery may be available in select areas—please contact us for details.
Yes! Non-perishable items can be returned within 24 hours if they are unused and in their original packaging. However, perishable items like fresh meat and poultry cannot be returned, unless they arrive damaged or incorrect.
If you need to return an item or request a refund, please contact us within 24 hours of receiving your order. Provide proof (photos/videos) if necessary, and we’ll guide you through the process. Refunds are typically processed within 5-7 business days.
